Privacy Policy

1. Information We Collect

• Name, email address, phone number on registration
• Government ID (NIN) for seller verification
• Transaction history and order details
• Device information and IP address for fraud prevention
• Communications with our support team

2. How We Use Your Information

• To process transactions and payments
• To verify seller identity and prevent fraud
• To send order confirmations and shipping updates
• To resolve disputes using recorded evidence
• To improve the platform based on usage patterns

3. Information Sharing

We share your information only with:

• Paystack — for payment processing
• Shipping partners — for delivery of orders
• Law enforcement — when required by Nigerian law

We never sell your personal data to third parties.

4. Stream Recordings

Live streams are recorded and retained for 60 days as evidence for dispute resolution. Recordings may be reviewed by Megra staff in the event of a dispute.

5. Data Security

We use industry-standard encryption to protect your data. Passwords are hashed and never stored in plain text. Payment details are handled entirely by Paystack — Megra never stores card information.

6. Your Rights

• Request a copy of your personal data
• Request deletion of your account and data
• Opt out of marketing emails
• Update your information at any time

7. Cookies

We use essential cookies only — for login sessions and security. We do not use advertising or tracking cookies.

8. Contact

For privacy concerns contact us at support.megra@gmail.com